Order Tracking
- Ordering at Oleanna Bath Fittings is easy. Placing your first order at Oleanna Bath Fittings? Please follow the below-mentioned steps:
- Just select the items you want to shop for.
- Enter your shipping address.
- Enter your payment information and you are home.
- If you need any assistance give us a call. We would love to take your order over the phone. You may contact us on +91 8130688757 to book your order on COD mode. Call Timings:- 10:30 AM to 7 PM
Your order would be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through the surface & may take more than 10 days for delivery.
Once your order is successfully placed, you will receive a confirmation over email and text message from Oleannabathfitting.com. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history if you have placed the order through your log-in id.
Standard delivery time is 4-6 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order
- Time taken to deliver a product depends upon the below mentioned parameters:
- Stock availability
- Size of the order
- Shipping Address
- size of the product
- Make to Order products
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
Our order status is updated to you via emails and SMS at every step. Once your order is placed you would receive an SMS and an email with your order details. Once your order is dispatched you receive an SMS with your tracking details. Please check your spam and old SMS-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delay your order, you would receive a special update from our end.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get the real-time status of your order.
Yes, we accept bulk orders, please call us for the best discount at +91-8130688757 or contact us by email: info@oleannabathfitting.com or contact us page.
Unfortunately no, however, you can simply place another order.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. The receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking 5-7 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
Yes. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in the future.
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
Customer Return Policy
- Product is used/altered/poor in quality/Defective product.
- Physical / in-transit damage to the product.
- Branded product received seal opened.
- Empty packet/some items or accessories are missing.
- Wrong item sent.
- It’s “No longer needed”.
- The customer tried to handle the industrial product and was unable to use it which promotes any tear/damage.
- Made to Product(on demand) will not be returned.
- For Products purchased on Oleanna Bath Fittings, in the event the customer has any concern with the Product, the customer shall raise a Return/Exchange request within 7 days of product delivery. In case the product is damaged or the wrong item has been sent, raise the request within 48 hours of product Delivery.
- Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
- Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with the Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
- In the case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
- In the case of Faulty electronics products, customers need to contact the nearest service centre for repair/ replacement.
- All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies, and accessories including keys, straps and locks intact.
- Oleanna Bath Fittings shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
- The refunds in accordance with the above guidelines shall be as per the following:
- In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer buying the Product from where a customer has paid the transaction amount.
- For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque, etc. in favor of the customer buying the Products, as per the details provided by the customer.
- The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
- Refunds / Returns shall NOT be allowed in the following cases:
- Return request is made outside the specified time frame of 7 days as specified above.
- In the case where price tags, labels, original packing, freebies, and accessories, boxes are missing.
- If the Product is damaged by the customer, in any manner as may be determined by Oleanna Bath Fittings at its sole discretion.
- If the Product has been used by the customer.
- If Product sold as combo/sets cannot be returned as individual Product.
Payment Options
We accept the following modes of payment:
- Debit/Credit Cards/Net banking of all major banks
- Cash On Delivery (COD)
- UPI
COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. If you are not comfortable making an online payment on Oleannabathfitting.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. Oleanna Bath Fittings offers you the option of paying for the purchase at your doorstep. Just place your order and make a cash payment to our COD partner upon the delivery of your item.
Not all deals/products have COD options. Please check the deal page before buying. Oleanna Bath Fittings does not offer COD at all locations. Please enter your pin code to check the availability of the COD option at your location.
- All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
- Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the CAPTCHA text as shown, for validation.
- Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
For most of the products, COD is available and is mentioned on the product page. However, due to logistics concerns, this option might not be available for few products.
If the COD option is not available at your address you can always opt for Net Banking or Credit/Debit Card. In case you don’t have a Net Banking or Debit Card option please contact your bank for Debit Card/Credit Card issue.
- The cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
- We also restrict the Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.
Credit cards:
- We accept payments made using Visa, MasterCard, and American Express credit cards.
- To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.
Debit cards:
- We accept payments made using Visa, MasterCard, and Maestro debit cards.
- To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
- Your online transaction on Oleanna Bath Fittings is secure with the highest levels of transaction security currently available on the Internet. Oleanna Bath Fittings uses PayKun as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
- All credit card and debit card payments on Oleanna Bath Fittings are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
- The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
- The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
- Oleanna Bath Fittings realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
- In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
- We regret the inconvenience caused. Please send us a mail at Support@Oleannabathfitting.com with your transaction details and we will look into it immediately.
- If your money has not reached us, it will surely be refunded back to your account.
In case of a payment failure, please retry ensuring that information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 8130688757. Call Timings:- 10:30 AM to 7 PM
Yes. Oleanna Bath Fittings offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this, you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.
Yes, you can make credit card payments through the mobile site. Oleanna Bath Fittings uses PayKun as a payment gateway for credit/ debit card payment. PayKun uses high-end technology to protect your card information.
Refund
- If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
- Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
- We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
- Damaged products are returned to our warehouse and have been quality checked.
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment within 7-10 working days
If the mode of payment was cash on delivery (COD), we will initiate an NEFT bank transfer to your bank account. Oleanna Bath Fittings will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
Once you agree to NEFT refund, you will receive an email from the Oleanna Bath Fittings customer support team asking for it.
- Bank Name
- Account Number
- Account Holder’s name
- IFSC code
- Branch of the Bank.
We initiate the refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
It takes 7-10 working days for the money to be credited to your account.